Measure the water loss
If it is safe for the pool and equipment, run a 24-hour bucket test and write down the pool drop and bucket drop separately.
Contact
Request a leak detection estimate
Send the service address and water-loss details directly to Echo through Jobber, or call (480) 781-6101.
What happens next
A clear path from request to testing
The first request starts the conversation. It does not lock you into a repair or assume the leak source before the pool is tested.
- 01
Share the problem
Send the service address, measured water loss, pool or spa configuration, and any visible clues through the secure request form.
Measure water loss first - 02
Confirm the service fit
Echo reviews the request, asks for any missing details, and coordinates scheduling based on the system, service area, and work needed.
Review Echo services - 03
Prepare for diagnosis
Keep the pool at a safe operating level and use the preparation checklist below. Do not drain the pool or shut off unfamiliar equipment unless Echo asks.
Check the service area
Before the visit
Useful details to have ready
Good notes help Echo choose the right tests sooner. They do not need to be perfect, and they should never put the pool finish, pump, or anyone's safety at risk.
Use the evaporation checkerNote how the system was running
Record whether the pump, spa, spillway, water features, heater, or autofill were on during the measurement period.
Photograph visible clues
Take pictures of wet soil, deck cracks, loose fittings, air in the pump basket, equipment moisture, and the water level where loss slows.
Keep recent changes clear
List recent repairs, resurfacing, storms, backwashing, draining, refilling, or plumbing work so the appointment starts with useful context.